Terms of Service JM24-store


These conditions have been written and are the property of JM24 SAS, whose information is as follows:

Adresse xxxx


Intra-Community VAT identification number xxxxxxxxxx

e-mail : contact@jm24.fr

CNIL statement no ...



"US" means the company JM24 SAS "SITE" means the site www.jm24.fr "Product" may designate a product, sold, purchased, or put online, of the type proposed on the site, such as a smartphone, a laptop, or any other high-tech product. We will also use the terms object, device and merchandise, or accessory to designate a product. A commodity may consist of one or more products. "User" a natural person using the "Order" site means a relationship or commercial transaction between the customer and JM24 SAS, among the types of services we offer: sale of products, purchase of products, uploading of products (sale on our website). site). "Customer" means any user of one of the services of the site, in particular having made an order.


Please read the terms and conditions before placing any order through our site. Be aware that accepting the terms is a commitment to respect all of its requirements, and that you refuse the GSCs that you will no longer be able to make a purchase order, sale or implementation line. It is useful to keep a copy of the Terms, we also have an unalterable copy of these Terms. JM24 SAS reserves the right to modify these conditions without informing users. In the case where these conditions are to be modified, it is only the version accepted by the use that is authentic. If a provision of these terms and conditions is found invalid by a competent court, the invalidity of this provision will not affect the validity of the remaining provisions that will continue to be effective. Any disputes arising from these terms and conditions will be submitted exclusively to the competent French courts.

2-General conditions of use of the site


The use of the website indicates that you accept the terms and conditions at the bottom of each page of the site, whether you place orders or not. These are recalled here:


The website jm24.fr is a website that belongs to us exclusively. Our site is intended only for registered natural persons residing in France. We-we reserve the right to accept or reject orders from people outside these territories. While we strive to ensure that this website is available 24 hours a day, we will not be liable if, for any reason, this website is unavailable at any time or period. Access to this website may be suspended temporarily and without notice in case of system failure, maintenance or repair or for reasons beyond our control. A change without notice on our part of the content of the site is also possible. Neither we, nor any contributor of the site can provide any guarantee as to the exactitude, the punctuality, the performance, the completeness or the adequacy of the information appearing on the site. You acknowledge that such information and documents may contain inaccuracies or errors and we exclude any liability for such inaccuracies or errors, as permitted by law. Your use of any information on this site is your sole responsibility. In addition, it is your responsibility to ensure that all products, services or information available on this website meet your specific needs. We are not responsible for any damage that may occur during your connection

Data protection

The data provided by the customer are processed in accordance with the law n ° 78-17 of January 6, 1978 relating to data, files and freedoms. The user has a right to access, modify, rectify and delete this data. We are committed to respecting the confidentiality of the data. Thus, the fact of not indicating the mandatory information when ordering via the site, does not allow the continuation of the order.

License and intellectual property

Any reproduction, representation or exploitation of a work of the spirit in violation of the rights of intellectual property which are attached to it or which has not been the object of a preliminary and express authorization of the author or his assigns right is an act of counterfeiting within the meaning of the intellectual property code. The offender is liable to civil and criminal penalties, including the penalties provided for in Articles L. 335.2 and L. 343.1 of the Intellectual Property Code. The computer content of the website is our property, no part of this content may be reproduced or stored without our prior written permission. However, you have the right to print and download excerpts from this website for your personal use, provided that:

- no associated document or graphic is modified in any way

- any extract intended for the publication must be the object of a preliminary request with the help of the coordinates appearing at the beginning of the Terms

Internet links

Links to third party websites are provided solely for the benefit of the user, or for advertising purposes. If you use these links, you leave our site. We have not reviewed all these sites in detail and are not responsible for their content, which may change over time. So if you decide to access one of these websites you do it entirely at your own risk. On the other hand, the redirection to our site, a content, or a whole page, for an advertising purpose, and non-harmful, without distortion, is allowed without prior request. The fact of appearing on other websites does not imply any responsibility on our part for the content of the sites in question. All rights not expressly granted under these conditions are reserved.

Behavior of the visitor

Any data that you provide or that you post on our site is your sole responsibility. We and our partners are free to copy, disclose, distribute, incorporate and use this data for any commercial or non-commercial purpose. You are prohibited from posting or transmitting on our site or from our site any abusive content. In particular are forbidden contents threatening, defamatory, indecent, offensive, pornographic, likely to incite racial hatred, discriminatory, blasphemous, in violation of the private life, which can cause trouble, for which you did not obtain all necessary approvals, which are or encourage conduct contrary to the law. Also prohibited are technically harmful or bulky contents (especially computer viruses, Trojan horses, malware, spyware). In case of non-compliance with these terms of good behavior, we will submit to the requirement to disclose information to authorities and courts. Finally, if you access this website from locations outside metropolitan France, you do so at your own risk and you are responsible for compliance with local laws Finally, by using our services, you agree to provide true and accurate information.

3- Our products

We focus our services on the sale as well as the purchase of high-tech reconditioned or high quality second-hand products. We guarantee as good as we can the condition of the products presented on our site. We also ensure the quality of products and services from our suppliers and this in order to best satisfy our customers who can be buyers or sellers. Here we define the definitions and requirements for the condition of the products (devices) accepted:

- The product conforms to the manufacturer's description

- The product is complete, without missing parts and ready for immediate use

- All functions specific to the device are valid, it is 100% functional without defect interfering with the operation.

- No personal data is on the device, especially no account, access code, personal chip.

- The devices using a SIM card are unlocked all operators, unlocked and without SIM card.

In addition, if the state is of type "New or Like New"

- The product is in perfect working order, without any defects. It has been either completely unused or used occasionally over a period not exceeding one month

- The product is original and complies with the manufacturer's original specifications.

- The product has no markings or scratches.

- All joints and screws have never been removed and show no sign of use.

- All the accessories are present and in an irreproachable state. They have been either completely unused or used occasionally over a period not exceeding one month

- The product box is that of the original manufacturer, undamaged.

- The references on the box correspond to those of the product

In addition, if the state is of type "Very Good State"

- The product has no cracks or apparent scratches

- LCD screens are intact and work properly without flawed lines or pixels

- The batteries hold the charge

In addition, if the state is of type "With Stripes"

- The product has no cracks, only possible scratches. The number of such scratches is low which implies a correct state. These scratches do not come from shocks but from the wear and tear associated with the use.

- LCD displays work properly without faulty lines or pixels. There is no deep scratches and traces of shock.

- The batteries hold the charge

The previous definitions are objectives that we strive to achieve. These definitions do not engage our responsibility. In case of default, the customer has the withdrawal period to announce his request to cancel any order (see conditions below).

4- Order

Any order implies a commitment, the terms of which are the present GSC. The contract between us and you is binding for an indefinite period. Any order or communication with the company, its representatives and possibly its partners must be carried out remotely, inter alia by e-mail, letter or telephone.


Our responsibilities and commitments regarding your orders are limited to the following conditions: You live in mainland France and you access our site from this country. You have the legal capacity to enter into a contract. You are at least 18 years old. If you are under the age of 18, you must have the consent of a parent or guardian to make any order. If you act on behalf of a company, in addition to the above conditions, you must be authorized to act on behalf of the company in question, which must be registered. Moreover, in most services, our role being limited to that of intermediary between the user and the partners (companies and private individuals), our responsibility is limited to this role. However, we are committed to ensuring the best possible conciliation for any disputes.

Tracking the order

We make every effort to keep the customer informed of the progress of the order. The preferred method is e-mail, or online information. The customer must have previously registered. Please note that we are not immune to a spelling error in emails, or problems of type of redirection, or removal by anti-spam filters.


Despite our vigilance, errors in data entry or product evaluation are not inevitable. We reserve the right to cancel orders based on these errors. The prices offered on our site are subject to change at any time without notice. Given the changes in the second hand market, the rates accepted by both parties JM24 SAS and the customer can not be guaranteed by us more than 14 days.



Payment is made by credit card or bank check payable to JM24 SAS, and sent to the address at the beginning of the GTC. In the latter case, the check must come from a bank domiciled in metropolitan France. Payment by credit card is a secure payment, using encryption specific to the financial institution chosen as a partner. Neither we nor any intermediary can access the bank details provided by the customer. The partner organization provides a proof of payment which constitutes proof of the financial order.

In the case of a payment from us:

Receive a payment via PAY PAL

If you have chosen to be paid via PayPal, you must have an active PayPal account.

Receive a payment by check

Payments by check will be issued to the name and address provided when ordering via our website. Checks will be sent by mail. We will reissue damaged or lost checks at the request of the customer, but we reserve the right to deduct administrative costs of 3 euros. In the interests of both parties, we strive to ensure prompt payments or refunds. In the absence of payment within very satisfactory deadlines, we undertake not to exceed one month from the date of finalization of an order.


Deliveries, and related responsibilities, concern metropolitan France. Occasionally, we take care of the delivery, and we strive to indicate it in the homepage of the site, however it is at the time of the order that the customer will know if this free is still in progress or not. . Free delivery does not apply to foreign countries. The impossibility to deliver to the customer entails delivery costs borne by the customer, during a second shipment. Delivery times are estimates and are only indicative and only concern metropolitan France. We strive to execute the order within a maximum of 30 days from receipt of payment. After this period, if the goods are not delivered because it has not left our premises or the premises of our suppliers, the customer may, if he does not wish to wait longer, request a refund subject to our agreement, up to its expenses. Possible delays in delivery are not a valid reason for refusing delivery or asking for compensation. We are not responsible for transport risks, the customer must also check the conformity of the goods received.


In accordance with Article L. 221-18 of the Consumer Code, the Customer has a period of fourteen clear days to exercise his right of withdrawal without having to justify reasons or pay penalties except for the costs of returns that are his responsibility. The period runs from receipt for goods or acceptance of the offer for the provision of services. To exercise this right, the customer must inform us preferably by sending a registered letter with acknowledgment of receipt. The right of withdrawal can not be exercised for the following contracts:

- supply of services the performance of which has begun, with the agreement of the consumer, before the end of the period of 14 clear days

- supply of uncommon goods which have been the subject of a specific order to satisfy the single request of a consumer and can no longer be returned to the supplier or manufacturer, including imported goods . These goods are conventionally treated as "goods made to the specifications of the consumer or clearly personalized or which, because of their nature, can not be reshipped".

Any return of a product, during or outside the withdrawal period must be subject to our written agreement, and will be borne by the customer (in costs and risks). The product must be returned in its original condition and in its original packaging. If necessary, we will refund the customer no later than thirty days after the written withdrawal agreement.

In addition, in the case of "buy-out" services:

Products returned to the customer, after written agreement will be subject to a return charge of 12 euros. The return periods under normal conditions are identical to the time required to send goods from our premises. We commit ourselves that these delays do not exceed a month.

9-Management of the products entrusted to us


We offer various services for which the users send us to us or to our partners of the goods ("redemption / on-line"). These products are then part of our inventory, to which we give special care. However, we make the following conditions: Any product not listed on the site and not included in the segment of products known as "high-tech" and any product older than 10 years will automatically be recycled appropriately. These products can not be returned under any circumstances. Any dangerous, stolen, blocked, counterfeited or dangerous device will be reported to the appropriate authorities. In this case no payment will be made and the goods will not be returned. On the other hand we will examine the possible proofs provided by the customer in the case of an error on our part or on the part of the verification bodies. We can not in any case be held responsible in case of total or partial loss of data contained on the media entrusted to it.

Processing of computer data

By entrusting us (or our partners) your devices, you agree to release us from any complaint concerning the data of the device. All device data will be deleted during testing. We are not responsible for personal cards (such as phone SIM cards).

Abandonment of merchandise

All items belonging to the customer and in our possession in our premises for at least 3 months will be considered as permanently abandoned. We will take care of recycling them in the best way.


The goods delivered are guaranteed or not by the partner supplier, for a period and under conditions that are specific to it. Details and useful links are included in the delivery note. In addition, the products are subject to the rules of the guarantee relative to their manufacturer.

11- Deadlines

Delivery times, payment, are given as an indication, according to the time usually found. Exceeding these deadlines may in no case be the subject of a claim for damages and interest of any kind.

12- Additional conditions for the "store" service

We will respond to the customer's request within the limits of available stocks, in our premises or at our suppliers, but also to the extent that the number of products ordered corresponds to the normal needs of a household. If, regardless of our desire, the product is unavailable as a result of an order, the customer will have the opportunity to cancel or modify his order. Current orders in the case of permanently unavailable products will be canceled and we undertake to inform the customer by e-mail. If a product ordered proves to be defective, our responsibility is limited to its intermediary role, the customer will, in case of complaint, return to the suppliers we will indicate. All device data is removed in our tests. However, if, in spite of our vigilance, a piece of data or an inappropriate accessory is in the merchandise, we ask you to remove it appropriately, and we are not responsible for your use of it and do not accept any claims to it. subject.

13- Additional conditions for the "buy" service


Alongside the boutique service, we offer individuals and companies to sell their products or sell them on our website (on-line). In addition to our intermediary role, we are in a position to buy products. The possibility of placing an order to take advantage of these services is subject to our prior agreement. We reserve the right to refuse any order without justification from us. We also reserve the right to sell products entrusted to us on other platforms.

Order an "On-line"

When you want to entrust us with the sale of your product (it must be available for redemption / online), you are above all one of our customers, and become our partner and supplier, and you agree to provide a pseudo and all necessary identification information. You must register and place a delivery order on our site (not necessarily paid). As a partner and supplier, you take charge of sending the goods to our potential buyers (our customers in the shop). You also assume full responsibility for the goods you deliver, and must strictly adhere to the descriptions to our quality requirements (see product status below) and to these GTCS (especially regarding deadlines). In the case of a particular supplier partner (not acting on behalf of a company), we recommend sending the goods to our address at the beginning of these Terms. Indeed, the product is more likely to be sold from our premises, especially if we do some checks. However, the responsibility is not transferred to us and the buyer potential buyer will receive the information of ownership and origin of the goods. In case we do not have access to the goods, it is advisable to send us detailed information and photos regarding the goods. The order is finalized as soon as we receive the payment of the goods from the buyer. We then proceed to the payment of the partner. We deduct a commission of around 10% for the use of our services. This is only an order of magnitude, we must rely on the rates mentioned on our site.

Order a "cash buy"

We can also redeem the product, at a lower price than online, and usually filled in on the site, or if not available on request. You must also place an order on our site (not necessarily paying). The order is finalized as soon as we receive the compliant goods in our premises. The two previous services are available in the same section entitled "redemption". After having identified the product and the state of the product in your possession, you can place an order to us: it will be enough to select the button "to sell" and to follow the proposed steps. In any case, when you send a product, you must be the registered and legal owner. This property must not be subject to debts or any reservation, or result from illegal activity in France or in another country. You must have the right to fully transfer the ownership of the goods. You must act in your own name and without constraint and not for the benefit of another person. You warrant that the sale will not result in the violation of any law. Finally, make sure that you are completely satisfied with selling your merchandise.

Price of the product

Given the specificity of each item being repackaged or used, the prices displayed are maximum prices given for information only. The "buy-back" price by ourselves is generally 30% lower than the selling price of the products during the "upload". We must rely on the percentages mentioned on our site. Essentially because of the condition of the goods, we can proceed to a reduction of these prices, an increase, or make a commercial gesture, without any obligation on our part. We will operate on a case-by-case basis, but our goal is customer satisfaction (partner and buyer). Before proceeding to a possible revision of the price of the products, the customer will be informed as soon as possible, to the extent of our availability. The customer can refuse the offer and request a return of the goods within 72 hours from the sending of an email informing of the revision. In this case we will then proceed to cancel the order. The goods will be returned to the customer no later than thirty days after receipt of the return costs. If after 72 hours we have not heard from you, we will automatically make this adjustment. Unfortunately some products will not be accepted due to their poor condition. The customer will be informed and will have to reply within 72 hours if he wants to pick up his goods, and the return costs apply here too. After this period, the property of the object is automatically transferred to us, and we proceed to the sale or the destruction of the product in question, in the most ecological way possible. So please make sure that your merchandise is properly tracked and that they meet our requirements, in order to avoid any disappointment.

Sending merchandise if you are a partner supplier

Print your order form or clearly write your order number, your name, your e-mail address and your telephone number on a piece of paper and insert it into a bubble envelope or a well-padded box. Send your products as appropriate to our address at the beginning of this document or to the address of the buyer of your goods. Several postal services are possible, we advise you to take the necessary guarantees for the transport, especially in case of object of great value. We will not be responsible for lost products during transport. We therefore recommend that you seek advice from your local post office about proof of shipping and insurance.

14- Fraud

We reserve the right to cancel or limit any order if we suspect an attempted fraud. We reserve the right to claim any money paid to a customer or company in the proven case of fraud. We reserve the right to inform the competent authorities if there is suspicion of a deliberate fraud attempt.

15-Force majeure

We will not be responsible for any failure, or delay in performing any of our obligations in case of an event beyond our control.

16- Applicable law

In the event of dispute giving rise to litigation, the law applicable to commercial relations between us and the customer is French law, to the exclusion of all others.